Refund Policy

All of our pieces are exclusively handcrafted to order. Please carefully read the description of each item before purchasing. If you have any questions regarding sizing, color, measurements, or weight, feel free to contact us for further details.

Return Policy

Returns are not accepted due to customer error or change of mind after 48 hours of placing your order. If a product is faulty or does not meet the specifications of your order, please contact us immediately to arrange a return within 7 days of receiving your order.

Return Process

To complete your return, we require a receipt or proof of purchase. Once we receive and inspect the returned item, we will notify you via email. You will be informed whether your refund is approved or rejected. If approved, the refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.

Non-Refundable Items

Please note, only regular-priced items are eligible for refunds.

Return Shipping

Please ensure that the item is returned in its original packaging and in the same condition as when you received it. For your protection, we recommend returning your order via an insured courier and keeping your receipt, as we are not responsible for items lost or damaged during transit.

Contact for Returns

Phone: +995555162258
Email: chainsself@gmail.com
Address for returns (please confirm with us first): 2 Ierusalimi Street, 0108 T'bilisi, Georgia